Clear terms for each purchase type.

Professional services

The proposal, statement of work, order, or other agreement accepted before payment controls project cancellation, rescheduling, deposits, completed work, expenses, and refund eligibility.

• Fees for work already performed, approved expenses, committed third-party costs, and delivered materials are not refundable unless the accepted agreement states otherwise.
• A cancellation request does not cancel amounts already earned or committed under the accepted scope.
• Any approved refund is returned to the original payment method when practical and may take additional time to appear after the payment provider processes it.

Origin House OS subscriptions

Origin House OS renews on the monthly or annual cycle selected at checkout until canceled.

• To prevent a future renewal, request cancellation before the next billing date by emailing [email protected].
• Cancellation stops future renewal. Access may continue through the end of the paid billing period unless the checkout or subscription terms state otherwise.
• Amounts already charged are not automatically refundable simply because the subscription is canceled after renewal.
• If the checkout page or accepted subscription terms provide a different refund or cancellation right, those transaction-specific terms control.

Billing errors and duplicate charges

If you believe a charge is incorrect or duplicated, email [email protected] with your name, the email used at checkout, the charge date, amount, and invoice or receipt number. Do not send full card or bank details by email.

How to request help

Email: [email protected]
Phone: +1 (407) 669-8606

We will review the governing transaction documents and respond with the applicable cancellation or refund status.